- Tuesday, 16 August 2016 15:26
- Dr. Smith
- Hits: 270
We've recently switched to a new practice management software called Neo, produced by Idexx. It is a cloud-based software with a lot of potential benefits to us and to you and your pet that we couldn't easily or affordably get with our old software system. It is still not quite a polished, finished product, and all of its features aren't yet available or working as intended, but we're working with the company to help smooth it out. When it is finished, you will have a patient portal through which you can access all your client information to help us keep up to date, and also access all of your pet's medical records. Portal access is not widely available right now, (we've only sent out test access to a few specific clients) but expect that in the months to come. We think that the pet portal may invaluable in the event that you end up in the emergency room in the middle of the night. It will also be handy if/when you move and need your pet's vaccine info and medical records.
The transition to Neo has not been completely seemless. We have discovered that some people are not getting reminders at the proper times. We're trying to manually go through records, but this process could take months. If you think that you may be due for something, please just call and we'll be glad to double check for you. We have also noticed that many clients getting e-mail reminders will receive multiple e-mails, 1 for every service due, instead of one e-mail that lists all the services due on a given date. We apologize for the extra e-mail right now and are working with Idexx to be less annoying! :)
To make more of the new Neo magic happen, we would like to get everyone's e-mail addresses on file. We do not sell these addresses or spam your mailbox with junk. We use them to send reminders when your pet is due for a service such as a vaccine or a recheck or blood testing. We also need e-mail addresses to enable the aforementioned pet portal access when it is ready for general use. So please, if we don't have your e-mail address, please call us or e-mail us to get that in our system. With the new Neo software, we will also be able to use text messages for reminding as well, so we'll need your permission to do this as well if you would prefer texting.
You can e-mail us at: staff (at) coastalcatclinic (dot) net.
- Thursday, 05 May 2016 15:01
- Dr. Smith
- Hits: 1614
Everywhere you look, there are kittens right now. Black ones, white ones, calico ones.... all as cute as a button. But good luck trying to get them into rescue groups, because everyone else is in the same situation that you are. So how do you raise these babies? There are several good resources out there that will help you with hand raising, telling you what to feed, how often, how much to expect them to grow, etc. One really good one is: Kitten Rescue. Another good one for kittens and feral cats in general is Alley Cat Allies at: Alley Cat Allies.
We have a listing of local rescue groups on our web site here: Local Rescue Groups Please be patient with these folks. They get overwhelmed with kittens every spring and often simply just do not have room to take in more. Sometimes offering to foster the kittens for the group may get you a spot at their Pet Smart openings over weekends and may get you "in" faster.
We do offer TNR services for ferals and strays if you want to help be part of the solution. You can read more about our feral program here: Feral Services/TNR program. You can also call us at (910)938-4515. You will need at least a tentative appointment for us to help you with the ferals. Please do NOT just show up on our doorstep with a wild cat in a cage as we do want to help but don't want to have to disappoint you.
- Monday, 11 January 2016 17:18
- Dr. Smith
- Hits: 2544
Hope everyone had a happy holiday season. To help your planning and appointment scheduling, here is a list of our planned closings for 2016. Bear in mind that we are a very small staff/clinic and health and weather emergencies may occur from time to time. We will try to keep you updated on any other schedule changes as they occur here and at our Facebook page.
Jan 1 -- New Years Day 2016
Mar 25 -- Good Friday
May 30 -- Memorial Day
July 4 -- Independence Day
Sept 5 -- Labor Day
Nov 11 -- Veterans Day
Nov 23 -- close at noon for Thanksgiving
Nov 24 -- Thanksgiving
Nov 25 -- closed all day
Dec 26 -- Christmas
Jan 2 -- New Years Day 2017
- Friday, 11 March 2016 09:31
- Dr. Smith
- Hits: 2218
When looking for a veterinarian, why should you choose to take your cat to Coastal Cat Clinic? First of all, we are the only vet clinic in Jacksonville that is feline-exclusive. We ONLY see cats, so we know them better. There are no barking dogs, no dirty smelly waiting rooms.
Second, we have gone through the trouble of becoming an official "Cat Friendly Practice" through the AAFP's (American Association of Feline Practitioners) certification program and achieved a silver status. We can't get gold because we don't have a dental x-ray or ultrasound capability in-house yet. There are now over 1000 CFPs across the USA, and we are proud to have been certified in the first 50. We can refer to the Raleigh or Wilmington areas for those services when needed, however.
Third, because we are a cat-only clinic, we are more sensitive to the special needs of cats. We only use the safest feline vaccines and only recommend the services that we believe are needed for each cat on an individual basis. We use calming phermones, soft towels, baskets, etc. to try to put our feline patients at ease.
Fourth, we keep a tight schedule so that we can stay on schedule and not keep you and your cat waiting any longer than needed, which is why we require appointments. Your time and your cat's time is valuable to us, and cats kept waiting tend to be unhappy cats. We are proud that our patients see very little of our waiting room! Occasionally a very sick patient or an emergency can set us back a little, but fortunately this is a fairly uncommon occurrence.
Lastly, we are a very small, very personal clinic. Your cat will get special attention from familiar faces. We will usually know your name and your cat after a few visits. And we like your cat (even if he/she doesn't like us back sometimes).
- Thursday, 05 November 2015 10:52
- Dr. Smith
- Hits: 2855
Just an FYI for planning your visits here for the month of November. We will be closed on Wednesday the 11th in observance of Veteran's Day. We will also be closed from noon on Wednesday the 25th until we re-open on Monday the 30th to allow our employees time to travel to be with family for the Thanksgiving holiday.
Also, if you are going to be needing boarding spots over the holidays, please call NOW, as we have very limited boarding spaces and they fill up very quickly. To reserve a boarding space over the high-demand holidays, a deposit will be required to hold your cat's spot.